Managing by Outcomes - Work with your staff toward building your ideal agency

Establish a measurable system to capture results
Align operations, fundraising and strategy
Track and communicate success
Understand and develop outcome and performance measures
Design a continuous improvement model
Inspire staff innovation

Topics covered include:
Mission and vision review
outcome and performance measures
continuous improvement tools
case management
internal tracking system
managing change internally
operational alignment

Special on-site operational review available